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10 Euro notes
Brand Certified

Post Office Travel Money

2.6
(5 reviews)

Business Details

45 London Wall, London, Greater London
EC2M 5TE, United Kingdom
+44 2072 562384
https://www.postoffice.co.uk/travel-money

About

Currency Exchange Service

Location

Post Office Travel Money
45 London Wall, London, Greater London
EC2M 5TE, United Kingdom

Hours

Monday8:00 AM - 6:00 PM
Tuesday8:00 AM - 6:00 PM
Wednesday8:00 AM - 6:00 PM
Thursday8:00 AM - 6:00 PM
Friday8:00 AM - 6:00 PM
SaturdayClosed
SundayClosed

Reviews

2.6
5 reviews
5 stars
2
4 stars
0
3 stars
0
2 stars
0
1 star
3
  • DD
    Daniel
    Dec 1, 2025
    1.0
    Parcel machines out of order for months.
  • LC
    Lee Choi
    Nov 12, 2025
    1.0
    I visited this branch today to post several parcels containing the same items. Unfortunately, the experience was extremely unpleasant. The staff member who assisted me—her name is Meera, and she mentioned she is the manager—appeared irritated when I asked her to repeat her answers. As English is not my first language, I sometimes need people to speak a little more slowly so I can understand clearly. I fully understand that staff are required to ask about the contents of parcels, and I answered all her questions carefully. However, since all my parcels contained the same products that I sell online, my answers were naturally the same. Meera questioned this and remarked that I was “just repeating” myself, which left me quite speechless. At one point, she told me to “calm down,” which surprised me as I was not being angry or disrespectful—I was simply trying to communicate clearly. I felt frustrated and uncomfortable with how the situation was handled. When I asked to speak to the manager, she said she was the manager. I then expressed that I felt unwelcome, to which she replied, “I feel very unwelcome too.” In the end, I asked for the line manager’s contact details to make a formal complaint. I sincerely hope no other customers have to experience a similar situation at this branch in the future. I felt discriminated against and unwelcome simply because I needed clarification and spoke English as a second language.
  • TK
    Tim K
    Sep 15, 2025
    5.0
    Surprisingly fast service. I went at around 10 am, the queue wasn't that long. The service was super fast for doing a tfl child oyster card! I wasn't sure what to think after reading the comments, but my experience was great. Thank you royal mail!

Frequently Asked Questions About Post Office Travel Money

Do I need to bring identification if I'm buying or exchanging currency in a branch?

If you are buying currency and paying by card then you will need to bring one of the following; Valid passport Valid UK or EEA photocard driving licence EEA identity card We cannot accept anything other than one of these documents. We may also ask for ID for some cash transactions and we may need to verify your identity electronically while you are at the counter (this is not a credit check). You will need to have a permanent UK residential address in order for us to be able to do this. We will not be able to proceed with the transaction if we cannot verify your identity.

What currencies can i load onto a Post Office Travel Money Card?

You can load any of the following currencies on to your card. The card can hold up to 22 currencies at once, but they can only be loaded one at a time: Euro, US dollars, Australian dollars, Canadian dollars, New Zealand dollars, Thai baht, UAE dirham, Turkish lira, South African rand, Swiss francs, Polish zloty, pounds Sterling, Chinese yuan, Czech koruna, Danish kroner, Hong Kong dollar, Hungarian forint, Japanese yen, Norwegian krone, Saudi riyal, Singapore dollar or Swedish krona.

Brand Certified Facts from Post Office Travel Money

This information is certified by Post Office Travel Money and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified May 24, 2026Yext Knowledge Graph
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